Warranty

We warrant the structural integrity of furniture we manufacture — the frame and the joinery — for 10 years from the date of delivery, under normal domestic use.

• Frame failure or breakage under normal use
• Joinery separating, including glued and mechanical joints
• Manufacturing defects in construction or assembly
• Warping or splitting of structural components attributable to how the piece was made

Components that wear with use carry shorter periods, reflecting their expected life:

• Finishes — 2 years against peeling, bubbling or premature failure not caused by misuse
• Upholstery fabric and foam — 2 years against manufacturing defects, excluding fading and normal compression
• Moving hardware such as hinges, runners and soft-close mechanisms — 3 years
• Fitted interior joinery — 10 years structural, on the same basis as loose furniture

• Normal wear, including surface marks, scratches and the natural patina wood develops
• Damage from misuse, overloading, accident, or transport arranged by anyone other than us
• Damage from moisture, flooding, prolonged direct sunlight or extreme heat
• Variation in grain, colour and texture, which is inherent in natural materials and not a defect
• Seasonal movement, including drawers that run tighter in humid months
• Repairs, alterations or refinishing carried out by anyone other than us or someone we authorise
• Furniture used in commercial or high-traffic settings, unless specified as such at the time of order
• Items purchased second-hand — the warranty covers the original purchaser and is not transferable

Contact us by WhatsApp, phone or email with your invoice or order reference, photographs of the issue, and a short description of when it appeared. We will assess the claim and, where it is straightforward, arrange an inspection.

Where a claim is valid we will repair the piece, replace the affected component, or replace the item — our choice, made in consultation with you. Repairs are carried out at our workshop or at your home, whichever suits the piece better, at no cost to you.

Following our care instructions keeps your furniture in good condition and keeps your cover intact. Damage that results from the practices we specifically advise against — harsh cleaning agents, silicone polishes, standing water, sustained direct sun — is not covered.

To register a warranty claim or ask about your cover, get in touch. You can reach us on +91 91083 44363 or +91 81977 05438, by email at thebadhees@gmail.com, or in person at The Badhees, Opposite Vasudha layout, Appajipura road, Koraluru, Bangalore 560067.